I’m frustrated. Wanna know why? How would you like if those people who bitched an wined about how Flash sux were on a forumn that only THEY were on, ALL day. Then, people like Mike Chambers read that forumn, and made the assumption that this was the voice of the community, and they actually modified Flash to suit those “supposed” community needs. Wouldn’t ever happen, right?
Well, it’s happening with Star Wars Galaxies right now. Somehow, the forumns that station.sony.com hosts appear to be the main customer feedback area. Not only that, but they are communist-like controlled in that some posts are deleted, and a lot of them ignored by the devs.
The game was released with a lot of bugs and things didn’t work, but it was, and still is fun as hell. However, they keep changing things, and only fixing 1 or 2 bugs each change (about every 3 days). The game is not what it was 2 months ago.
The people on the forumns are rude a-holes, negative, and frustrated with no way other than the forums to funnel their frustration towards SOE, the company making the game. Out of the hundreds of people I’ve met online and played with, I’ve only met 2 who were “slightly” annoying, and even then, I’d still play with them. No one acts like they do in the forumns. I don’t like them being my representatives, but the forums suck usability wise, and customer relation wise.
Over the course of 2 years, I’ve seen Macromedia people get involved in all walks of life to understand their customer’s needs. I’ve seen the results of people’s inquires, suggestions, and frustations. I’ve seen Macromedia improve their products. By giving us people to talk to, and “inside” channels of information, Flash (yes, and ColdFusion, and all the others) has given us such a great community of people and a phat product.
You don’t appreciate someone until you realize how valuable they are when you don’t have them.
Thanks guys and gals! I think I speak for the Flash community, and the MM community as a whole when I say thank you, you are appreciated!