I’ve been told that a child coming from a family where they are the only offspring are all about themselves since they tend to have lavished attention upon them.
The same reason I love sociology is the same reason I hate it. I dig the groupings to help understand where people are coming from, but I don’t dig the stereotypes.
At any rate, if you can’t beat ’em, join ’em. I just spent part of my morning running errands, all of which are complicated by the slow motion of business satisfying me, their potential customer.
I figure if these companies do x, then this will help them gain customer satisfaction, and thus improve their business. If that is not something they need to improve their margin, well fugg’em.
Kaufman Tire & Other Car Repair Shops (non-body work)
Take my cell# as well as my IM/ICQ/MSN screen name, and page me when my car:
– is being serviced
– is done being serviced
– if you have a question
– your closing, and where the keys are
I understand you can’t drop everything and serve me. The last you can do, however, is give a time estimate, otherwise, keep me informed. I plan my day around you.
After Hours Tux Rental
Either give me the tracking # so I can utilize the existing plethora of web services from FedEx/UPS out there to track it myself, or do the above informing me:
– when the truck has left the warehouse
– when the tux has arrived and at what store location
– when store hours are changing
– when there is a problem, inform me with contact information to resolve
Please note none of the above solutions require anything beyond a human pressing a button for each event; even a monkey could operate the solutions. If either of you companies need help implementing such technology solutions, let me know; here’s a royal coupon for free consulting. I don’t have time for this bs, I and I know your other customers don’t either.